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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk for Managed Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Internal Service Providers licenses

2. How can an incident management process provide value to the business?

A) to reduce the impact of service outages
B) to help control infrastructure cost when adding new technology
C) to enable users to resolve problems
D) to align people and processes for the delivery of service

3. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
B) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
C) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.

4. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Unified Process
B) IBM Rational Unified Process
C) IBM Process Alignment Product
D) IBM Tivoli Educator Process

5. Which services attributes should be considered when analyzing the outcome for customer value?

A) people, products, and technology
B) desired outcome, supplier metrics, and IT objectives
C) business objectives, IT objectives, and process metrics
D) objectives, metrics, and desired outcome

Solutions: