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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
B) When there will be more then 50 concurrent users, and time to value is critical for the project.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

2. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Service Request Management
B) Asset Management for IT
C) Capacity Management for IT
D) Change and Configuration Database Management

3. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create an organization for each department
B) Create only one organization and one site for both departments
C) Create an instance of IBM SmartCloud Control Desk for each department
D) Create one organization and different sites for the departments

4. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Service Automation Manager
B) IBM Tivoli Integration Composer
C) IBM SmartCloud Control Desk
D) IBM Tivoli Monitoring Agent Builder

5. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
B) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
C) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
D) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.

Solutions: