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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the key business units and teams supporting IT asset and service management processes.
B) It identifies the most important key business units using the IT asset and service management solution.
C) It provides an overview of the key business units which helps identify the unit managers to interview.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

2. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM SmartCloud Enterprise Provisioning
B) IBM Smart Groupware
C) IBM Service Management
D) IBM Workload Balancer

3. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM Tivoli Service Automation Manager
B) IBM Tivoli Endpoint Manager
C) IBM SmartCloud Control Desk
D) IBM Tivoli Provisioning Manager

4. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Compliance management
B) Event management
C) Lifecycle management
D) Incident management

5. Which services attributes should be considered when analyzing the outcome for customer value?

A) people, products, and technology
B) desired outcome, supplier metrics, and IT objectives
C) business objectives, IT objectives, and process metrics
D) objectives, metrics, and desired outcome

Solutions: