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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?

A) The customer must pay for service and any parts required.
B) The customer should call HP to arrange a warranty extension.
C) No option is available; the system is no longer supportable.
D) The customer must purchase an additional HP Care Pack.

2. Which tool should you use to set and change the Smart Card PIN on an HP notebook?

A) Smart Card Security for HPProtectTools
B) Security Center in Windows Control Panel
C) F10 Computer Setup Utility
D) Credential Manager for HPProtectTools

3. HP Disk Sanitizei (Shredder) is part of which HP security suite?

A) DefenclTools
B) SecurityTools
C) ProtectTools
D) SafeGuarclTools

4. Where can you find the latest BIOS for an HP personal computer?

A) HP Support & Drivers website
B) HPPartSurfer
C) HP Support Forums
D) HP ITResource Center (ITRC)

5. You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use?

A) warranty part number
B) spare part number
C) option part number
D) assembly part number

Solutions: