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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| BSM Solution Areas | 30% | - Systems and Infrastructure Management - Application Performance Management - Service Intelligence and Analytics - Operations Bridge and integration - Network Management |
| Selling and Qualification Process | 20% | - Identifying opportunities and customer personas - Discovery and qualification questions - Positioning and closing strategies |
| Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - Mapping challenges to BSM capabilities - ROI and business benefit communication |
| HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Value propositions for IT executives and stakeholders - Business Service Management concepts - Competitive differentiators |
HP Selling HP BSM Solutions Sample Questions:
Question 1
Which question is best used to qualify an Application Performance management opportunity?
A. How do you ensure that your virtual server hosts are used to their maximum potential?
B. How do you handle Quality Assurance test management?
C. How often do customers complain about an application response time?
D. Have you automated your operational runbooks to enhance efficiency?
Question 2
Which HP value statement will resonate with the persona involved in Network Management?
A. Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.
B. Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
C. Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
D. Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
Question 3
Which HP value statement will best resonate with the personas involved in application performance management?
A. Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
B. Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
C. Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
D. Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
Question 4
Which key customer persona is most likely associated with and involved in Application Performance management?
A. Chief Marketing Officer
B. Quality Assurance Director
C. Senior Project Manager
D. Director of Operations
Question 5
Which customer challenge does BSM Systems management most specifically address?
A. inability to detect the root-cause of an application problem
B. need to develop a multi-screen monitoring view of the cross-domain infrastructure
C. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D. inability to provide a holistic and cross-domain view of their entire IT infrastructure
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
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