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Nokia SDM Certification - CARE Sample Questions:

1. Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A) Revenue cannot be recognised.
B) CT F&C decides how revenue is recognised.
C) Revenue is recognised based on the expired contract on a monthly basis.
D) Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.

2. Which of the following statements is true for GCC charges?

A) Account will be charged a fixed monthly allocation.
B) Account will be charged the working time from WTR.
C) Account will be charged for logged tickets, even when solved locally.
D) Account will be charged for escalated tickets only.

3. What is the main HWS KPI related to Delivery Accuracy?

A) The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.
B) The percentage of failure reports processed within the agreed Turn Around Time.
C) The percentage of faulty units received from a Customer within the agreed Turn Around Time.
D) The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.

4. What is the GIC code for SWM?

A) G7409.
B) G7407.
C) G7405.
D) G7402.

5. What are the 3 Care SWS portfolio segments?

A) Active Network Assurance (ANWA), Preventive Services, Launch Support services.
B) There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).
C) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.
D) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).

Solutions: