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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
B) Create a custom Mobile App that syncs articles based on service appointmentassignments.
C) Write a workflow that associates articles to work orders based on a picklist on thework order.
D) Use work types to assign associated articles to work order.

2. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A) Create the Service Territory Location as a Service Territory lookup field.
B) Create the Service Territory Location as a Location lookup field.
C) Add the Service Territory Location Related List on the Location page layout.
D) Add the Service Territory Location Related List on the Service Territory page layout.

3. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A) Leverage the Match Skills Work Rule when scheduling appointments.
B) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
C) Leverage the Match Skills Scheduling Policy when scheduling appointments.
D) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

4. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?

A) Service Resource Dashboard
B) Service Appointment Reports
C) Aerial Routing
D) Street-level Routing

5. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book specific to each country.
B) Utilize a custom Price Book with pricing rules applied.
C) Utilize the standard Price Book with pricing rules applied.
D) Utilize a standard Price Book specific to each country.

Solutions: