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Microsoft Planning, Implementing and Maintaining a Software Asset Management (SAM) Program Sample Questions:

1. Which document outlines who is responsible, accountable, consulted, and informed for SAM tasks?

A) Product List
B) SAM Optimization Model
C) RACI Matrix
D) Business Case

2. Microsoft's "Product Terms" document is used to:

A) Provide technical troubleshooting steps.
B) Define the specific usage rules for every product under volume licensing.
C) List all Microsoft employees.
D) List the prices of all software.

3. A user is leaving the company. You want to assign their Microsoft Office license to a new employee. What is this SAM process called?

A) Software Harvesting
B) Software Normalization
C) Software Downgrade
D) Software Deployment

4. Which metric is best for measuring the ROI of a SAM program?

A) Total number of servers.
B) Reduction in software spend through license re-harvesting.
C) Number of help desk tickets resolved.
D) Number of employees trained on Windows.

5. A company has 1,000 PCs. They want to track who is using what software at all times. Which technology should they implement?

A) Manual clipboard audits.
B) Ping requests.
C) Passive network sniffing.
D) Agent-based inventory tools.

Solutions: