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EXIN ITIL Foundation (V4) Sample Questions:
1. What are typically recognized through notifications created by an IT service, CI or monitoring tool?
A) Requests
B) Incidents
C) Events
D) Problems
2. What is an output?
A) Something created by carrying out an activity
B) A possible event that could cause harm or loss
C) A change of state that has significance for the management of a configuration item
D) A result for a stakeholder
3. Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
A) Value streams and processes
B) Information and technology
C) Partners and suppliers
D) Organizations and people
4. Which statement about the 'continual improvement' practice is CORRECT?
A) It is the role of senior management to authorize improvement initiatives.
B) Training should be provided to those involved in continual improvement.
C) A single continual improvement register should be maintained by senior management.
D) Continual improvement participation should be limited to a small dedicated team.
5. What is defined as any component that needs to be managed in order to deliver an IT service?
A) A configuration item (CI)
B) An IT asset
C) A service request
D) An incident
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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