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BBPSD Customer Service Sample Questions:

1. It is important for organisations to know that customer expectations:

A) Are always realistic.
B) Must be met.
C) Can rarely be met.
D) Can sometimes not be met.

2. When communicating with a customer by writing a letter you should:

A) None of the above.
B) Sign the letter yourself.
C) Never sign the letter yourself.
D) Make the letter long and interesting.

3. It is important to give an internal customer a good customer experience because:

A) They are more important than external customers.
B) They are more likely to be a returning customer.
C) They are more likely to complain than external customers.
D) They are equally as important as external customers.

4. Doing more than one task at a time is known as:

A) Multitasking.
B) Sequential tasking.
C) Efficiency tasking.
D) Activity scheduling.

5. Which is the correct order of priority when positioning a product in the market place:

A) Targeting followed by Market Segmentation followed by Positioning.
B) Targeting followed by Positioning followed by Market Segmentation.
C) Positioning followed by Market Segmentation followed by Targeting.
D) Market Segmentation followed by Targeting followed by Positioning.

Solutions: