700-805 Revolutionary Guide To Exam Cisco Dumps
700-805 Free Study Guide! with New Update 100 Exam Questions
NEW QUESTION # 35
What are the steps to develop a renewal quote?
- A. Position the new technology, create a quote, and order the quote.
- B. Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.
- C. Ask the customer for renewal data, evaluate new requirements, and quote new services.
- D. Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.
Answer: B
NEW QUESTION # 36
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. order new services
- B. view and manage their contracts
- C. download hardware, software and services datasheets
- D. set up billing
- E. change Customer Address
Answer: B,E
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
* Change Customer Address: This allows the user to update the customer address information for a quote or an order.
* View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
References: 5: CCW-R User Guide - Cisco
NEW QUESTION # 37
Which service offering assists the customer in preparing for emerging industry trends?
- A. Training
- B. Trending Technical
- C. Managed
- D. Advisory
Answer: D
NEW QUESTION # 38
What is the main purpose of CCW-R?
- A. to capture partner and customer billing preferences
- B. to allow customers and partners to download renewal data
- C. to allow customers and partner store new software subscriptions and service contracts from one tool
- D. to factor customer ATR, up sell and attrition
Answer: C
Explanation:
CCW-R stands for Cisco Commerce Software Subscriptions and Services, which is a tool that allows customers and partners to quote, order, and manage their service contracts and software subscriptions from one place. CCW-R enables users to create new or renew technical services and software subscription quotes, submit approved orders, and manage their contracts. CCW-R also provides features such as co-terming, contract alignment, service level changes, and deal discounts. CCW-R is designed to simplify the renewal process and enhance the customer experience
NEW QUESTION # 39
Which service offering helps define the IT vision and strategy of the customer?
- A. support
- B. training
- C. optimization
- D. advisory
Answer: D
Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
* IT strategy and planning
* Business and technology alignment
* IT governance and operating models
* IT transformation and innovation
* IT performance and optimization
References: 1: Services - Cisco
NEW QUESTION # 40
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. rebates and discounts from Cisco
- B. access to training programs and material
- C. ability to ensure that our TAC cases get priority over others
- D. exclusive relationship with the customer
Answer: A
Explanation:
On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance.
One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.
NEW QUESTION # 41
Which statement best describes an Ask the Expert session?
- A. A hosted educational webinar with live expert Q and A
- B. A pre-recorded webinar from an expert
- C. A 24-7 phone line providing expert advice
- D. A one on one coaching engagement covering specific use cases
Answer: C
NEW QUESTION # 42
What is the primary measurement of success for a Renewals Manager?
- A. renewal success rate
- B. iARR rate
- C. percentage of contracts closed
- D. upsell percentage
Answer: A
Explanation:
The primary measurement of success for a Renewals Manager is the renewal success rate, which is the percentage of customers who renew their contracts with Cisco at the end of their term. The renewal success rate reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. The renewal success rate is calculated by dividing the number of customers who renew by the number of customers who are eligible to renew in a given period. The renewal success rate is different from other metrics such as upsell percentage, percentage of contracts closed, or iARR rate, which are not directly related to the Renewals Manager's role or performance.
NEW QUESTION # 43
Which statement is the most accurate description of the Health Index?
- A. an ongoing measurement of several key customer health indicators
- B. an ongoing measurement of customer sentiment
- C. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- D. a measurement tool for resolving specific product quality issues and adoption barriers
Answer: A
NEW QUESTION # 44
Which group of products are enterprise networking products?
- A. Salesforce, Box, AWS
- B. Routing, Switching, Access Points
- C. WAN, LAN, Wireless
- D. iWAN, Viptela, Meraki
Answer: C
NEW QUESTION # 45
How does Cisco define Business Critical Services?
- A. Pay-as-you-go, services covering business-critical functions
- B. Pay-as-you-go, technology-based services
- C. subscription-based services covering the lifecycle of a technology
- D. hardware replacement
Answer: C
Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
Expert guidance and best practices to optimize their network performance, security, and availability Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes Insights and analytics to measure and improve their operational efficiency, agility, and innovation
NEW QUESTION # 46
What support should an RM take from the CSM?
- A. Oversee the closure of contracts
- B. Communicate new green field opportunities
- C. Book customer-service briefings
- D. Communicate value and the impact of Cisco solutions
Answer: C
NEW QUESTION # 47
Which area of the Success Plan is the Renewal Manager responsible?
- A. Success Plan Hypothesis
- B. Adoption Barriers Overcome
- C. Solution Renewal
- D. Barriers Predicted
Answer: D
NEW QUESTION # 48
Which action should a Renewals manager take first?
- A. Download contract data and develop a renewals strategy
- B. Meet and confirm the am,css,csm and their resources
- C. Meet the customer and perform a renewals diagnosis
- D. Assign an RS to priority accounts
Answer: B
NEW QUESTION # 49
What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)
- A. $1,200
- B. $10,000 divided by 12
- C. $10,000
- D. 10% of $10,000
Answer: B
NEW QUESTION # 50
Which action should a Renewals Manager take first?
- A. Meet and confirm the AM, CSS, CSM and their resources
- B. Download contract data and develop a renewals strategy
- C. Meet the customer and perform a renewals diagnosis
- D. Assign an RS to priority accounts
Answer: B
Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
Defining objectives, actions, timelines, and resources for each segment Aligning with the account team on the renewals strategy and value proposition
NEW QUESTION # 51
Which steps to develop a renewal quote are valid?
- A. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
- B. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
- C. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
- D. Position the new technology, create a Quote, Order the Quote.
Answer: C
NEW QUESTION # 52
Which two factors drive subscription value for customers? (Choose two)
- A. up to date security protection
- B. bundling of software and hardware
- C. continuous access to innovation
- D. freeware offers
- E. training access
Answer: A,C
NEW QUESTION # 53
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