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Apple Macintosh Service Sample Questions:

1. Where is the best place for a customer to look for information about locating her Mac's serial number?

A) Downloads
B) Discussions
C) Service News
D) User's manual

2. What is the proper way to calibrate the main battery in a MacBook?

A) The battery is calibrated out of the box; no further steps are needed.
B) Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
C) Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the
MacBook on battery until it goes to sleep. Charge it fully again.
D) Charge the battery while running the Battery Calibration Utility.
E) Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.

3. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open other AppleWorks files?
B) What version of AppleWorks are you using?
C) Is your Mac connected to a network?
D) Can you open any files?

4. A customer setting up a small business with a wireless network wants to ensure that both the PC's running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort Extreme (802.11n) Base
Station would provide that encryption?

A) Access control by MAC address
B) Wired Equivalency Privacy (WEP)
C) DSSS
D) WAN privacy

5. You are about to begin disassembly of an iMac (24-inch Mid 2007) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO

A) Anti-static, lint-free gloves
B) Suction cups
C) Torx T-15 driver with 5 inch shaft
D) Multimeter
E) Service stand

Solutions: