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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Upload Microsoft excel worksbook to SAP Cloud for Customer
D) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer

2. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A) Ticket type
B) Processing type
C) Scheduling relevant
D) Invoicing method

3. Which of the following can you use to restrict the values of a dropdown list?

A) Access rights
B) Key user tool (KUT)
C) Page layout
D) Code list

4. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket creation
B) Mass subticket cancellation
C) Mass subticket completion
D) Mass subticket status update

5. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Automatically using background jobs
B) Automatically using start / stop buttons
C) Manually using service entry screen
D) Manually using time entry screen

Solutions: