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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Installed base
B) Registered product
C) Customer
D) Contract

2. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) object
B) Product
C) Registered product
D) Text
E) Warranty

3. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google Docs
B) Microsoft SharePoint
C) MindTouch
D) SAP Jam

4. How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A) They can attach Knowledge Base articles to tickets
B) They can view Knowledge Base group updates in the Feed pane
C) They can create a ticket directly from SAP JAM
D) They can edit Knowledge Base articles in the agent workspace

5. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use mass data maintenance to correct data directly
B) Use a custom data migration template to populate data
C) Use a standard data migration template to populate data
D) Use mass data maintenance to download and upload data

Solutions: