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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A) It reduces the cost of hardware.
B) It eliminates the need for a SIP trunk.
C) It simplifies integration with third-party systems and enables the creation of custom applications.
D) It makes the IVR prompts sound clearer.

2. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Skill-Based Routing
B) IVR Self-Service
C) Call Recording
D) Interaction Correlation

3. In the context of AICC, what does "ACD" stand for?

A) Audio Codec Device
B) Automated Call Director
C) Automatic Call Distributor
D) Agent Call Desk

4. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Initial capital expenditure (CapEx) for hardware and software licenses.
B) Costs for customizing the UAP.
C) Costs for agent training.
D) Ongoing operational expenditure (OpEx) for subscription fees.

5. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It is always less expensive than using the public internet.
B) It automatically provides a backup connection.
C) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
D) It removes the need for any firewall security policies.

Solutions: