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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Oceana Architecture | - Core components and services
|
| Topic 2: Channel and Interaction Management | - Omnichannel handling
|
| Topic 3: Installation and Configuration | - System setup and deployment
|
| Topic 4: Operations and Maintenance | - Monitoring and troubleshooting
|
Avaya Oceana® Solution Support Sample Questions:
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?
- A. From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
- B. From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
- C. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
- D. From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
Correct Answer: C 🗳️
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?
- A. The customer web chat is connected but there but no agents available In Avaya Oceana.
- B. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
- C. The customer web chat is connected but there is a problem with the web chat snap-in.
- D. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
Correct Answer: D 🗳️
An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
- A. Add the new Avaya Oceana agent using Control Manager.
- B. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
- C. Remove the Agent ID from Communication Manager.
- D. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
Correct Answer: A 🗳️
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
- A. VO - "VoIP" call
- B. VO - Web Voice
- C. VO - Video
- D. VO - 'PSTN' Voice
Correct Answer: D 🗳️
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?
- A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
- B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
- C. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
- D. ED allows you to deploy both old and new ED workflows In the ED without any problems.
Correct Answer: C 🗳️
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