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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
B) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
C) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
D) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

2. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) Bill of Materials to quantify the costs
C) A design of the needed components and Interconnections
D) Customer evolution plans and Avaya solution to their problems

3. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Assist (CBA)
B) Call Completion Busy Subscriber (CCBS)
C) Call Back Request (CBR)
D) Call Completion No Reply (CCNR)

4. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Avaya Presence Service
B) Microsoft Lync Integration
C) AACC High Availability
D) Email and Web Communication

5. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Supervisor
B) Agent
C) Administrator
D) Manager

Solutions: