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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2

2. Which is an example are problem control activity?

A) Implementing a technical fix to resolve an issue
B) Re-assessing a known error to understand the ongoing impact
C) Reviewing incident records to identify trends
D) Documenting the steps in a workaround

3. What is defined as a change of state that has significate for the management of an IT service?

A) Problem
B) Incident
C) Event
D) Known error

4. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Start with a complex solution, then simplify
B) Try to create a solution for every exception
C) Understand how each element contributes to value creation
D) Ignore the conflicting objectives of different stakeholders

5. Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A) Service configuration management
B) Service desk
C) IT asset management
D) Monitoring and event management

Solutions: