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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To design and build processes which will meet business needs
B. To proactively prevent all outages to IT services
C. To deliver and manage IT services at agreed levels to business users and customers
D. To decide how IT will engage with suppliers during the service lifecycle

Question 2

Which one of the following is concerned with policy and direction?

A. Governance
B. Service level management
C. Service design
D. Capacity management

Question 3

Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue

A. 1 and 2 only
B. 3 only
C. 1 and 3 only
D. All of the above

Question 4

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A. Event management
B. Service asset and configuration management
C. Service catalogue management
D. Problem management

Question 5

Which process is responsible for low risk, frequently occurring, low cost changes?

A. Request fulfillment
B. Incident management
C. Release and deployment management
D. Demand management

Solutions: