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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery and Implementation | 16% | - Integration and deployment best practices - Feature assessment: out-of-the-box vs custom - Solution validation and optimization |
| Planning and Design | 60% | - Order capture, quoting and fulfillment design - Design scalable product catalog and data model - Sprint planning and story prioritization - Asset management and MACD flows - Migration strategy and data quality |
| Discovery | 24% | - Assess customer IT ecosystem and architecture - Analyze requirements and constraints - Define KPIs and business objectives |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
UT current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems. UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- B. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
Correct Answer: C 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Universal Containers (UC) is implementing Communications Cloud and the business is asking a Consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points the Consultant should raise in this scenario?
- A. There is a need to raise a support case with Salesforce two weeks before the data load so that Salesforce can monitor the performance
- B. Migrating millions of order records may reduce query performance due to large data volumes
- C. Migrating millions of order records will cause Order Management to fail during processing due to the large volume
- D. This would require migrating all products sold within the last 5 years, including those that are no longer sold
- E. Migrating the assets instead of the orders would provide more business value
Correct Answer: B,D,E 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Product managers requested to make a brand new product available for the initial sale by account executives in Industries CPQ and support order fulfillment. What are the two scope items to be included in the following sprints to meet the requirements?
- A. Decomposition Relationships
- B. Orchestration Process for MACD
- C. OmniScript for Guided Selling Process
- D. Product Model
Correct Answer: A,D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?
- A. Create salesforce report on EPC project object to track the product time to market.
- B. Create a Product Time to market app from template in CRM analytics to track the product time to market
- C. Create a salesforce Report on the Product object to track the product time to market
- D. Leverage the EPC functionality to track the product related configuration.
Correct Answer: A,D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use an on-demand data pull from communication cloud using REST API from servicer assurance
- B. Use industry order management to inform the assurance platform as a part of the orchestration plan
- C. Use a Bulk API connector via middleware
- D. Use platform events and GetAsset API
Correct Answer: D 🗳️
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