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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question 1

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A. The call cannot be transferred or conferenced back to an agent.
B. Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
C. Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
D. Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

Question 2

With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?

A. 1500
B. 96
C. 192
D. 3000

Question 3

When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A. Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
B. Oversubscription of virtual CPU or memory is not supported.
C. VMware images must boot from the SAN and store all data on the SAN.
D. Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.

Question 4

In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A. All agent phones must be configured as Session Initiation Protocol phones.
B. Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
C. Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
D. Cisco Unified IP IVR must be configured for G.711 voice calls only.

Question 5

When using the Cisco Unified Communications Manager Extension Mobility feature with Cisco Unified Contact Center Enterprise, which two are the correct sequences for agent login and logout? (Choose two.)

A. Log in to Extension Mobility followed by Cisco Agent Desktop.
B. Log in to Cisco Agent Desktop followed by Extension Mobility.
C. Log out of Cisco Agent Desktop followed by Extension Mobility.
D. Log out of Extension Mobility followed by Cisco Agent Desktop.
E. Log out of Extension Mobility and Cisco Agent Desktop at the same time.
F. Log in to Extension Mobility and Cisco Agent Desktop at the same time.

Solutions: