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IBM 000-172 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Project & Change Management | 20% | - Risk management - Implementation planning - Change management strategies |
| Performance Measurement & Optimization | 25% | - Monitoring and reporting - Process analysis and improvement - KPIs and metrics |
| Program Management Overview | 20% | - Roles and responsibilities - BPM program lifecycle |
| Solution Architecture & Environment | 10% | - WebSphere Lombardi Edition V7.1 architecture - Deployment and configuration |
| Process Governance | 25% | - Compliance and audit - Governance framework - Standards and policies |
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