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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Individual Behavior and Personality | - Attitudes and job satisfaction - Individual decision-making - Personality traits and theories - Motivation theories (Maslow, Herzberg, Vroom) - Perception and attribution |
| Topic 2: Leadership Theories | - Contingency theories - Transformational vs transactional leadership - Contemporary leadership perspectives - Behavioral approaches - Trait approaches to leadership |
| Topic 3: Organizational Structure and Culture | - Organizational structure types - Organizational change and development - Organizational culture dimensions - Organizational design principles - Organizational communication |
| Topic 4: Group Behavior and Dynamics | - Power and political behavior - Group structure and roles - Conflict and negotiation - Group development stages - Team building and teamwork |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Leader-member relations
B) Leader-member exchange
C) Position power
D) Task structure
2. What is a purpose of employee evaluations?
A) To educate employees on the personalities of supervisors and help them adjust to management styles
B) To measure the psychological symptoms of organizational dysfunctionality
C) To serve as a screening device for hiring new employees
D) To assist management in making human resource decisions
3. A is ambitious and cheerful at work. Which type of values are these?
A) Determinate values
B) Intermediate values
C) Terminal values
D) Instrumental values
4. What is an advantage of a strong organizational culture?
A) There is a formation of strong employee commitment.
B) Core values are not intensely held and widely shared.
C) There is ambiguity in what employees perceive as expectations.
D) The internal climate exhibits low behavioral control.
5. What are two of the three forces that play a particularly important role in sustaining an organization's culture?
A) Personal background of key employees and socialization process
B) Personal background of key employees and selection process
C) Actions of top management and socialization process
D) Actions of top management and employee education level
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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