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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which process is responsible for providing the right to use an IT Service?

A) Incident Management
B) Access Management
C) Change Management
D) Request Fulfilment

2. Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

A) The ITIL Complementary Guidance
B) The Service Strategy book
C) Pocket Guides
D) The Service Support book

3. The Definitive Media Library and Definitive Spares are the responsibility of:

A) Service Asset and Configuration Management
B) Access Management
C) Request Fulfilment
D) Facilities Management

4. Which of the following is a sub-process of Capacity Management?

A) Capability Capacity Management
B) Process Capacity Management
C) Component Capacity Management
D) Technology Capacity Management

5. Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?

A) Customers
B) The Facilities Management function
C) Internal departments
D) Suppliers, manufacturers and vendors

Solutions: