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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Strategy - Service Design - Service Operation - Service Transition - Continual Service Improvement (CSI) |
| Key ITIL Processes and Functions | - Incident and Problem Management - Configuration and Asset Management - Service Desk function - Change Management |
| ITIL Roles, Functions, and Responsibilities | - Organizational roles in service delivery - Service Owner and Process Owner roles |
| Service Management as a Practice | - Key principles and terminology of ITIL - Concepts of service and value |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Which process is responsible for providing the right to use an IT Service?
- A. Incident Management
- B. Access Management
- C. Change Management
- D. Request Fulfilment
Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?
- A. The ITIL Complementary Guidance
- B. The Service Strategy book
- C. Pocket Guides
- D. The Service Support book
The Definitive Media Library and Definitive Spares are the responsibility of:
- A. Service Asset and Configuration Management
- B. Access Management
- C. Request Fulfilment
- D. Facilities Management
Which of the following is a sub-process of Capacity Management?
- A. Capability Capacity Management
- B. Process Capacity Management
- C. Component Capacity Management
- D. Technology Capacity Management
Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?
- A. Customers
- B. The Facilities Management function
- C. Internal departments
- D. Suppliers, manufacturers and vendors
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