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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - In-app extensibility - Low-code/No-code development (SAP Build) |
| Topic 2: The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Topic 3: SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Order management - Commerce solution architecture |
| Topic 4: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 5: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 6: SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Open Connectors - Integration strategy and architecture - API Management |
| Topic 7: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Customer segmentation - Campaign management |
| Topic 8: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
- A. Ability to manage and track inbound deliveries
- B. Efficient procurement of components to build subassemblies
- C. Increase revenue from new products
- D. Accelerate time to market
- E. Reduce compliance costs and recalls
Correct Answer: A,B,D 🗳️
Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
- A. SAP Build Work Zone
- B. SAP Build Process Automation
- C. Low-Code-No-Code Composer Integration
- D. SAP Build Code
- E. SAP Build Apps
Correct Answer: A,B,E 🗳️
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Warranty determination
- B. Machine translation
- C. Account categorization
- D. Case categorization
Correct Answer: B,D 🗳️
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Enable synchronous point-to-point integration.
- B. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
- C. Increase flexibility and scalability with the loose coupling provided.
- D. Run prepackaged integration flows for A2A communication.
Correct Answer: B,C 🗳️
What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.
- A. Behavior Definitions
- B. Event-Handlers
- C. Service Model Infrastructure
- D. Core Data Services
- E. Java and Spring
Correct Answer: A,C,D 🗳️
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