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Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Change Management | - Change types and workflows - Approval and risk management |
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