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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lead and Opportunity Management | 8%-12% | - Revenue scheduling and sales stages - Opportunity creation and buying center - Lead distribution and qualification |
| Data Migration and Integration | >12% | - Troubleshooting migration issues - Data migration templates and workbench - Pre-packaged integration scenarios |
| Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Territory Management | <8% | - Territory hierarchy setup - Territory determination rules |
| Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
| Reporting and Analytics | 8%-12% | - Custom report components - Interactive dashboards - Excel integration with reports |
| Implementation Basics and Fine Tuning | 8%-12% | - Tailoring standard settings - Configuration and administration tasks - Fine-tuning timeline and dependencies |
| User Management | 8%-12% | - Access control management - Business roles and access rights - User creation and maintenance |
| Product and Pricing | 8%-12% | - Pricing components configuration - Trigger pricing in sales documents - Internal and external pricing determination |
| Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
Please choose the correct answer.
Response:
A) Define a new service agent.
B) Define the contact person in the Administration work center.
C) Update the contact details in your organization structure.
D) Define the contact person in the Service Control Center.
2. You want to use the revenue split within opportunities. Which of the following actions are required?
Please choose the correct answer.
Response:
A) Assign employees to a territory organization.
B) Activate scoping questions.
C) Create a sales planning dimension.
D) Include employees as part of the account team.
3. Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements?
Please choose the correct answer.
Response:
A) Access Rights
B) Access Context
C) Access Control
D) Access Restriction
4. Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer?
There are 2 correct answers to this question.
Response:
A) Tasks
B) Visits
C) Leads
D) Accounts
5. What type of confirmation is received for an availability check when you use the Quotation Request External Pricing option from SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) Future Confirmation
B) Binding Confirmation
C) Non-binding Confirmation
D) Semi-binding Confirmation
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: C |
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