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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A) The qualifying point reset date, period, and frequency are set on the tier group.
B) The Currency type field must correspond to qualifying.
C) The Loyalty tier group field is populated.
D) The currency type field must correspond to non-qualifying.

2. Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A) Through Workspaces, check if the user profile has access to the new portal.
B) Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
C) Create a new user and new profile for the member.

3. Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A) Contact Loyalty Program Member, and Loyalty Member Tier
B) Voucher Definition, products, and Loyalty Member Tier
C) Contact, Account, and Opportunity
D) Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

4. Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

A) Create customer web service with Order Object
B) Create an schedule process to call the external system.
C) Download an app from the AppExchange to connect Salesforce and the external system.
D) Create with the external system to create Transaction Journals.

5. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Salesforce Marketing Cloud
B) Supplier and Partner Ecosystem
C) Salesforce Service Cloud
D) Third-party Customer Data Platform (CDP)

Solutions: