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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

A) Validate that the gateway IP address is present in the IP Phone configuration.
B) Attempt to ping the IP Phone and make a call if the ping is successful.
C) Replace the patch cord of the IP Phone, and if it boots up, make a call.
D) Check for an indicator light where the IP Phone is connected and listen for a dial tone.

2. When creating a Short Code for connecting to a start point in Voicemail Pro modules, which Short Code feature should be utilized?

A) Voicemail Collect
B) Voicemail On
C) Voicemail Off
D) Voicemail Call

3. Which combination of licenses is required for an Avaya Communicator user to enable video conferencing?

A) Power User and Receptionist
B) Basic User and Office Worker
C) Office Worker and Power User
D) Basic User and Remote Worker
E) Receptionist and Remote Worker

4. A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15.
Which of the following actions would be necessary to complete this increase?

A) Add five receptionist licenses.
B) Upgrade to Server Edition.
C) Upgrade to Select Mode.
D) Add a Preferred license.

5. When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?

A) on the Application Server
B) on the voicemail server
C) on the User PC
D) on the System SD card

Solutions: